Monster Store

Help Desk

USING THIS WEB SITE: For more information on using this web site, review these How-To Resources.

ORDER NOTIFICATION: Customers receive an E-mail order acknowledgement once an order is placed. If you did not receive an electronic order confirmation, your order did not reach our facility. Please place your order again.

METHODS OF PAYMENT: MasterCard, VISA, American Express, and are all available methods of payment for personal orders. Credit card information must accompany all personal orders. Authorized personnel may place orders using a Monster Worldwide purchase order after logging in using a pre-authorized log-in.

FRAUD PROTECTION: We recommend that all customers who are shipping to addresses other than their billing address notify their credit card company of the alternate shipping address. This process is becoming a standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give your credit card company an alternate shipping address.

DELIVERY OF YOUR ITEMS: All in-stock items will ship the day you place your order if your order is received by 3:00pm EST. Large orders will take additional processing time. Please plan accordingly. To select shipping method, please click here. For International Orders: (Canada, Mexico, Overseas and U.S. Territories) Call (800) 820-4142 for shipping prices.

SATISFACTION GUARANTEED: In the unfortunate circumstance that your merchandise arrives damaged or in unacceptable condition, please call 800-820-4142, for return information. You may also refer to return information on the packing slip enclosed with your order.

BACKORDERS: Please refer to the online inventory status on each inventory page to ensure that the product you are ordering is currently in stock. If the product page lists the product as 'on order', you can expect your order to arrive within two weeks.

SPECIAL ORDERS: If you cannot find what you need on this web site, Keltner, Inc. has access to over 750,000 promotional items and will quote you a price, minimum quantity and lead time. Our team of experts can help you create product ideas to promote sales, motivate your workforce, thank customers, create trade show giveaways or launch your special promotions. To place orders, call your account representative at 317-574-1055 or e-mail Keltner, Inc..

ADDITIONAL INFORMATION: If you need additional promotional products, employee incentives or award items, call 317-574-5085 or e-mail Keltner, Inc..

Please use the following chart to determine your correct sizing.